Hammacher Schlemmer Reviews

These lights cost $50 per light (I bought 4 of them - what a waste of $), so I thought they would be of higher quality. To test the longevity of the product, you would have to test them for at least 2 summers, if not longer (I put them away in the winter). Customer service told me that because more than a year had passed, the lifetime guarantee could not be in the form of a refund (they do not state this on their website), but only in the form of a gift certificate to buy some low quality product from them again minus the cost of shipping ($14.95). I sent the lights back in mid July and even after talking to customer service multiple times have not yet received the promised gift card. I have given up. In any case, what would be the point of cluttering my house with another low quality product made in a Chinese factory? The point is, however, to point out that the company is disreputable, making promises they have no intention of keeping and that they sell low quality merchandise for pretty high prices. I cannot even write a review for the product and their appalling service on their website because the specific model that I purchased has been discontinued.

I ordered a present for my grandson (who lives out of state), The Massaging Backpack ( item 97921). It is described as "having a built in 5,000 mAh battery. Further info is provided about the how the "built in battery" charges. It arrived without the battery. The owner's manual that came when the backpack was delivered states, "Massaging backpack DOES Not come with rechargable battery pack". This company clearly demonstrates their fraudulent business practice by this false advertising and this certainly explains why there is no place to review products on their website.
I would display the info from the website, the proof of purchase, and the info from the owner's manual but I am a grandmother in my 80s and I don't have the computer skills to do so. However, I do believe this to be fraudulent advertising.

I find it amazing that this scam of a company has been in business so long, basically with their catalog and now online presence, touting that they "test" their products and that they are all of exceptional quality, plus regaling us with their "lifetime warranty". First of all, I have purchased several items from them through the years. All of them have turned out to be of extremely low quality, and their "lifetime warranty" turns out to be deceiving and basically bogus.
A case in point was an expensive outdoor clock. I purchased it from their company, since our family was creating a memorial garden for my mother, who was also a grandmother and great-grandmother. The clock came with a customized under-hanging plaque. After less than a year, the clock stopped working, but being that these were supposed to be high-quality clocks, I figured there was something wrong with the batteries. I tried every type out there, and the clock continued to stop.
Believing that Hammacher Schlemmer did have a lifetime warranty, I called them up. First off, the customer service rep I spoke to was rude, uncaring, and accusatory. It was as if they were trained to do whatever was necessary to dissuade anyone from any kind of refund or return. It also appeared that this rep was not at all connect to the company but was rather a third party rep from one of those cheap overseas third-party operations that they had hired to do their "dirty work'. What I was finally told was that first off they no longer offered that item, so my option was to ship it back to them AT MY COST (which being a large and heavy item would have been expensive), and that if and when they received it, they would not reimburse me, but rather maybe give me a store credit (after reviewing the item), that I could only use for another one of their items. And to add insult to injury, if I did go along with this insane offer, and did purchase some other low-level item from them, I would also have to pay for the return SHIPPING!
At that point I looked for a local clock repair shop. I did find an excellent one and brought it over. He immediately laughed and said he's seen these a lot, and asked if I purchased it from Hammacher Schlemmer. He said that this was true of most of their merchandise, since they inventory the cheapest materials. In the case of this clock, the clock mechanism they use is made for a small desk clock, not a large outdoor clock with large heavy hands, which is why it keeps stopping. He told me that the clock and hands of this size need a special heavy-duty mechanism to run the hands and not burn out. Although the price to replace this clock with the proper mechanism, along with the labor was about the same as the original clock, being customized as a memorial for my mother, I told him to fix it. He did, and even gave me a discount, and a bit of advice which was: "stay away from Hammacher Schlemmer!
The clock is back in our garden. And now I'm passing on his advice to you. Stay away from the scam outfit Hammacher Schlemmer. And if you do have any items from them, be aware that their "Lifetime Warranty" is not for a lifetime… it's not even a warranty! They do not support or back up anything they sell. And for good reason. It's crap.

I find it amazing that this scam of a company has been in business so long, basically with their catalogue and now online presence, touting that they “test” their products and that they are all of exceptional quality, plus regaling us with their “lifetime warranty”. First of all, I have purchased several items from them through the years. All of them have turned out to be of extremely low quality, and their lifetime warranty turns out to be deceiving and basically bogus.
A case in point was an expensive outdoor clock. I purchased it from their company, since our family was creating a memorial garden from my mother, who was also a grandmother and great-grandmother. The clock came with a customized under-hanging plaque. After less than a year the clock stopped working, but being that these were supposed to be high-quality clocks, I figured there was something wrong with the batteries. I tried every type out there, and the clock continued to stop.
Believing that Hammacher Schlemmer did have a lifetime warranty I called them up. First off, the customer service rep I spoke to was rude, uncaring, and accusatory. It was as if they were trained to do whatever was necessary to dissuade anyone from any kind of refund or return. Of course it also appeared that this rep was not at all connected to the company but was a third party rep from one of those cheap overseas third-party operations that they had hired to do their “dirty work”. What I was finally told was that first off they no longer offered that item, so my option was to ship it back to them AT MY COST (which being a large and heavy item would have been expensive), and that if and when they received it, they would not reimburse me, but rather give me a store credit that I could only use for another one of their items. And to add insult to injury, if I did go along with this insane offer, and did purchase some other low-level item from them, I would also have to pay for the return SHIPPING!
At that point I looked for a local clock repair shop. I did find an excellent one and brought it over, He immediately laughed and said he’s seen these a lot, and asked if I purchased it from Hammacher Schlemmer. He said that this was true of most of their merchandise, since they inventory the cheapest materials. In the case of this clock, the clock mechanism they use is made for a small desk clock, not a large outdoor clock with large heavy hands, which is why it keeps stopping. He told me that the clock and hands of this size need a special heavy-duty mechanism to run the hands and not burn out. Although the price to replace this clock with the proper mechanism, along with the labor was about the same as the original clock, being customized as a memorial for my mother, I told him to fix it. He did, and even gave me a discount, and a bit of advice which was: “stay away from Hammacher Schlemmer!
The clock is back in our garden. And now I’m passing on his advice to you. Stay away from the scam outfit Hammacher Schlemmer. And if you do have any items
from them, be aware that their “Lifetime Warranty” is not for a lifetime… it’s not even a warranty! They do not support or back up anything they sell. And for good reason. It’s crap.

defective product out of the box . wanted to return it ,and pay cost of 10 bucks to return it . WTH never again !!!

"Don't shop here. One order will sign you up for "rewards program" and charge you $14.95 monthly. I placed an order Oct. 2021, then cancelled the order. However, they signed me up for their "rewards" program. They sent me ONE email which went to my SPAM so I never knew. I went to pay my CC and noticed $14.95 charge. I looked back and they have been charging me for 9 months. I contacted them but they ignored my request for refund. This site is a scam! I File with BBB and FTC.gov if this happens to you. They will not refund your money. It's a scam that they have set up with a different website, different email and different PO box in another state from they main website!"

I ordered a retractable windshield shade for my make and model vehicle. the one they sent did not fit. they then told me they don't have one for my vehicle. i have to package it, ship it and pay for return shipping and wait 3 to 4 weeks after they receive it to get my refund.

I ordered "The Musical Plush Caterpillar" for my 2-year-old grandson and it was a BIG HIT!!
It was worth every penny. It plays "Twinkle, Twinkle Little Star" and the the ABCs song. Plus it has the entire scale from middle C to high C in the segments of this colorful soft caterpillar with a pleasant smiling face. The child insisted on sleeping with it. His parents simply turn off the battery component and say the caterpillar is sleepy now when naptime or bedtime comes.

The 6-month-old is eyeing it already! :)

Could not be happier with my purchase!!

Hammacher Schlemmer makes very unique and wonderful gifts.

I ordered "The Musical Plush Caterpillar" for my 2-year-old grandson and it was a BIG HIT!
It was worth every penny. It plays "Twinkle, Twinkle Little Star" and the the ABCs song. Plus it has the entire scale from middle C to high C in the segments of this colorful soft caterpillar with a pleasant smiling face. The child insisted on sleeping with it. His parents simply turn off the battery component and say the caterpillar is sleepy now when naptime or bedtime comes.

The 6-month-old is eyeing it already!:)

Could not be happier with my purchase!

Hammacher Schlemmer makes very unique and wonderful gifts.

Can't tell you exactly how angry I am with this clip joint. Hammacher Schlemmer is totally fraudulent! I ordered a jacket from them. It doesn't even come close to what they advertised. I already have a jacket like this, they charged double the going price. I promtly returned it. They shorted me $32 on my refund. Highway robbery! WARNING!!! Unless you want to get swindled stay away from Hammacher Schlemmer!